Returns & Exchanges
At Krause Farms Ltd, we take pride in the quality of our frozen berries and farm-fresh products. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure you receive the quality you expect.
Contact Customer Support
Reach out to our team within 14 days of receipt via email or phone with your order number and details regarding the issue.
Verify Product Condition
Ensure that the items are in their original packaging and, for frozen goods, have been stored according to the temperature requirements on the label.
Return to Farm or Ship
Bring your items back to our farm market location during business hours or follow the provided instructions for specialized cold-chain return shipping.
Processing and Refund
Once we inspect the returned items, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing